Empowering Excellence in

Health and
Fitness Service

Welcome to the North American Health & Fitness Trades Alliance (NAHFTA), the premier organization dedicated to advancing the health and fitness service industry. We are here to support the businesses that install, maintain, and repair health and fitness products, as well as equipment manufacturers, retailers and consumers.

More about NAHFTA

Our Mission and Purpose

NAHFTA is committed to fostering growth and providing comprehensive support to
businesses in the health and fitness service sector. We aim to empower our members by:

  • Mentoring and Supporting Businesses: Offering guidance and resources
    to enhance management and technical skills.
  • Strengthening Industry Relationships and Networking: Creating opportunities for
    members to connect, share knowledge, and build strategic partnerships.
  • Upholding High Standards: Encouraging professionalism, ethical integrity, and
    profitability, setting a benchmark for excellence in service.

Our Services

Our services are designed to encompass a broad spectrum of support, including but not limited to:

Why Choose NAHFTA?

NAHFTA is the first and only organization dedicated to the health and fitness service industry. We understand the unique challenges service companies face, from pricing and training to business best practices and financial management. Our goal is to provide the support you need to thrive in a competitive market.

Join Our Community

Be part of a growing network of professionals committed to excellence in the health and fitness service industry. Stay informed and connected by joining our mailing list.

NAHFTA's Standards of Practice

A comprehensive guide outlining the expectations, responsibilities, and collaborative actions required from manufacturers, service providers, retailers, and customers to ensure effective, professional fitness equipment service.

Manufacturer Responsibilities

Manufacturers influence nearly every aspect of the service experience. This section defines expectations around part support, documentation, training, fair pay, and timely communication to raise the industry standard.

Service Provider Responsibilities

Service providers are the face of the industry. This section details expectations around communication, documentation, conduct, preparation, and commitment to quality that set providers apart as true professionals.

Retailer Responsibilities

Retailers play a pivotal role in the service process. This section highlights best practices such as relaying service requests accurately, clarifying financial responsibility, and educating customers on warranty expectations.

Customer Responsibilities

This section outlines the simple but essential actions customers can take. Providing clear information, keeping equipment accessible, and responding promptly, all these things lead to smoother, faster repairs and better outcomes for everyone involved.

Our Founders

Ruben Hand

President

Dan Thompson

Vice President

Scott Jennings

Vice President of Marketing

Jeremy Jacobs

Treasurer

Matt Boaman

Secretary

Join Our Mailing List Today

Stay Ahead With The Latest Industry News, Training, and Business Mentoring, All Delivered Straight to Your Inbox